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FAQ


fba shipping to amazon from china


At Myhome Freight, we understand that our clients might have a few questions about our working process and policies before they feel confident enough to hire our services. This is why; we have tried to create this list of frequently asked questions and provided the answers to the most general queries regarding our services on International transport or shipping from China. However, if you do not see your questions answered here, please feel free to contact us at info@myhomecargo.net.

 

 

Q: I am not in China but my products needed to be shipped to Amazon, can u guys do it?

A: Yes, definitely. We are your one-stop shipping solution. We have a worldwide network. So where ever your cargo is, we can ship it for you to any FBA address across all of North America, Europe, and Asia.

 

 

Q: How long have you been processing FBA shipments?

A: We've been shipping to Amazon FBA since 2010.

 

 

Q: Why can't our shipment be delivered even though our ship has arrived at the destination port?

A: All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.

 

 

Q: Do we need to palletize shipments at the origination site or before you receive it?

A: No, not necessary. We can palletize your cargo based on Amazon requirements in our origin warehouse or destination warehouse.

 

 

Q: If we use your shipping service to FBA, do we need purchase a continuous bond?

A: No, not necessary. We can help you if you do not have a continuous bond. You can choose to use our bond for free or we charge acontinuous bond USD500/year

 

 

Q: Who will be IOR if we do not have a company in destination country?

A: Myhome Freight is a IOR with good credit in USA,we offer free usage for our clients

 

 

Q: Can you provide FBA prep service to FBA in China?

A: Yes, we offer such services. we have6warehouses inChina where we can provide prep service, quotation sheet can be offered as per request.

 

 

Q: where is your warehouse in China?

A: We have our own warehouse in Zhongshan, Shenzhen, Guangzhou, Jiangmen, Huizhou, Hongkong. Please visit Contact Us to find your closestwarehouse.

 

 

Q: if our cargo is not inthe city you have warehouses, can u handle it ?

A: We can handle air, sea shipment from nearest airport, seaport but for courier shipment, we need get cargo toany ofour6 warehousecitiesfirst. FBA prep service can be only availablethere.

 

 

Q:Can you help with customers in the USA?

A:Yes, this is possible, but we' ll have to prepare the products for delivery along with all needed documents, contact us for additional details.

 

 

Q: Do you hold clients inventory at your warehouse?

A: We have warehouses both in China and in USA (Los Angeles), we can provide warehousing.

 

Q: can u offer FBA inspection service in USA?

A: yes, we do this in our Los Angeles warehouse, rate could be offered by request

 

 

Q: Do you ship to Amazon USA only?

A: We can ship your items wherever you need. That includes Amazon warehouse in: US, Canada, UK, Germany, France, Italy, Spain, Japan, EU, etc.

 

 

Q:How will I know of my expected delivery time?

A: At the time you book your cargo with us, we will give you an invoice with an expected time of delivery, though the exact time can vary based on the kind of service selected. We also keep our clients informed at all stages during transit time, so that they are well aware of when to expect exact delivery.

 

 

Q: How many days will it take if we use sea or air to ship to USA FBA?

A: If by air, the transit time is around 4-7days depends on the air service you choose. If by sea, we need around 4-6days to make export customs, packing, the transit time from port to port is 14-20days depending on the FBA address. Roughly, it is estimated 30-40 days after we get your cargo to the time we make appointment with Amazon.

 

 

Q: What if my consignment has reached the destination before its due?

A: We offer our clients complete logistics and transportation services under one roof. Our services are designed to include a combination of pick up, delivery and container storage facilities as well. So if your cargo has reached the destination before time, we offer warehouse facilities to store your cargo until you want to have it delivered, that too at very nominal rates.

 

 

Q: We have different friends who also do Amazon business, do you think we can ship cargo together?

A: Yes, you can. By doing so, each vendor can save on shipping cost.

 

 

Q: Do I need to pay for labeling if I have barcode printed on the product package?

A: No. If your package already includes Amazon barcode, there is no need to add labels. We will only bill you for services you need and request.

 

 

Q: We have some cargo in Amazon that cannot be fulfilled due to inaccurate labelings, wrong marks or quality problems. Do you know how to solve the problem?

A: We have warehouses in USA to receive cargo so you can have Amazon return cargo to us, we can relabel your cargo and send back to Amazon. We can also resell your problem cargo with a discount price and return money to you.

 

 

Q: what is the trade term FOB, EXW?

A: FOB means free on board,if you are doing FOB term,supplier will need cover shipping cost caused before cargo leave China. EXW means EX WORKS,if you are doing EXW,,you need cover all shipment cost from your supplier's place to destination address.

 

 

Q:What advantages will I have if I choose air freight shipping?

A:The obvious advantage of air freight shipping is the speed with which your cargo can be delivered. While it could be costlier as compared to sea freight or rail freight shipment, when speed and time are of essence, this is the best way to get your shipment from origin to destination.

 

 

Q:When is sea freight shipment the best option?

A:If your cargo is bulky and not expected at the destination immediately, sea freight works out to be a safer and more economical option. It is easy to transport your goods anywhere in the world using our sea freight transportation option. However, keep in mind that cargo shipping can take anywhere from 2 to 6 weeks, based on the destination the cargo needs to be delivered at.

 

 

Q: How to know the chargeable weight?

A: Firstly,the goods will be calculated by the actual weight and the volumetric weight; actual weight of one carton=actual weight of one carton,total is multiplied by the numbers of carton;

volumetric weight of one carton=L*W*H/5000,get integral ,use centimeter to calculate(like 19.1KGS,get 19.5KGS;20.8KGS,get 21KGS);Total is multiplied by the numbers of carton;

 

Secondly,per above calculation,we can know the actual weight and the volumetric weight which is bigger,the bigger one will be the chargeable weight;

 

Thirdly,all goods arrive in Myhome Freight warehouse,we will re-measure them to get the final chargeable weight,then we will issue INVOICE to you.

 

 

Q: Who handles the documentation that accompanies the freight?

A: When you get in touch with us to hire our services, we will let you know of the documents we require you to submit in order to be able to process your order. All consignments that travel internationally must be accompanied by the necessary documentation, which we will take care of.

 

 

Q:How is the safety of my cargo guaranteed?

A: At Myhome Freight, we take our jobs seriously. This is why we have experts who will check all the cargo, make sure it is sealed and accompanied with all the necessary documentation at the place of origin. Once the cargo has been shipped, our staff members hold periodic checks along the way to ensure that none of the cargo has been tampered with and are still in the same mint condition. A report of the same is created and uploaded, so that our staff that checks the cargo once more at the point of destination can ensure that the cargo has reached in perfect condition. Should the cargo be tampered with, damaged or opened up along the way, we take complete responsibility of the same and hold an immediate inquiry. We strive to resolve the situation at our earliest possible, so that delivery of your cargo is not delayed.

 

 

Q: What is the whole process of FBA shipment?

A: We have a FBA workflow which could be offered upon request.

 

 

Q: How do we make payments to you?

A: You can make payment to us by bank wire after shipment is cleared from customs and before we deliver to Amazon.

 

 

Q:How do you charge?

A:All shipments are charged based on their cubic weight measurements, along with the kind of services you choose. We follow the best industry standard rates and offer our clients many cost effective packages for their logistics and transportation needs. Payments can be made via Wire Transfer, Western Union, Paypal.

 

 

Q:What if I want to discuss some customer services related policies?

A:If you have any queries for us, our customer care staff will be more than happy to be of service. You can reach us via email at: info@myhomecargo.net.

 

 

Q: Who are your carrier partners?

A: We have partnered with the very best third party vendors in the industry and work with partners like Maersk, CMA, CSCL,COSCO, APL, Hanjin, CX, CZ, MU, OZ, NH, BR, UPS etc. We have strict procedures in place to ensure all carriers we use are fully compliant to handle the freight of our customers.

 

 

Q. Are the services of Myhome Freight reliable?

A: We have built our business on honesty and have earned a solid reputation in the International Logistics and Freight industry over the last ten years. We guarantee that all our services come with 100% customer satisfaction. We stay with your cargo right from the point of origin and do not consider our jobs done until the truck is finally unloaded at the point destination and the cargo's delivery has been checked, approved, accepted, and signed for. We will work with you to solve problems where we can through the delivery process as well, so that you can stay rest assured that your precious cargo is in the right hands. You can contact us online, via phone or email and we will be more than happy to be of any assistance.